Nooga Pool Services (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, and the choices you have.
1) Information We Collect
A. Information you provide directly
When you contact us through our website, phone, text, or email, we may collect:
- Name
- Phone number
- Email address (if provided)
- Pool/service address (if provided)
- Details you submit in a message (for example: pool size, liner info, timing, photos you choose to send, etc.)
Our website includes contact/lead forms where visitors can submit information to request service or a quote.
B. Information collected automatically (website data)
When you visit our website, certain information may be collected automatically, such as:
- IP address and approximate location (city/region level)
- Device/browser type
- Pages viewed and actions taken on the site
- Date/time of visit and referral source
Because our website is hosted on WordPress.com (an Automattic service), WordPress.com/Automattic may collect visitor information to provide site functionality and site statistics.
2) How We Use Your Information
We use personal information to:
- Respond to requests for estimates, service, or support
- Communicate with you (call, text, or email) about scheduling and service details
- Provide and improve our services
- Maintain basic business records (quotes, invoices, job notes)
- Help protect against spam, fraud, or misuse of the website
3) Cookies, Site Statistics, and WordPress.com Tools
Our site may use cookies and similar technologies for functionality and performance. Automattic explains how cookies and similar technologies may be used on sites they host (including for analytics/performance and site stats).
WordPress.com also commonly includes Jetpack-powered site statistics (“Stats”) on hosted sites, which can measure visits and popular pages.
Your choices: You can control cookies through your browser settings (block/delete cookies). Note that some site features may not work correctly if cookies are disabled.
4) Google Ads and Conversion Tracking
We advertise using Google Ads. If you click an ad and visit our site, Google may use cookies or similar identifiers to understand ad performance (for example, whether a visit resulted in a form submission or other action). Google Ads describes this as using cookies containing interaction information and a unique identifier related to the ad click/interaction.
Ad/Privacy choices: You can manage ad personalization through Google’s ad settings and controls. Google provides options to manage ad personalization and related ad preferences.
5) How We Share Information
We do not sell your personal information.
We may share information only in limited situations, such as:
- Service providers that help us operate our business (website hosting, spam protection, analytics, communications tools). They receive only what’s needed to perform those services.
- Legal requirements (if required to comply with law, regulation, subpoena, or court order).
- Protection & security (to investigate fraud, spam, or security issues).
6) Data Retention
We keep personal information only as long as necessary to:
- Respond to you and provide services
- Maintain business records (for tax/accounting and operational needs)
- Resolve disputes and enforce agreements
7) Security
We take reasonable steps to protect your information. However, no method of transmission or storage is 100% secure.
8) Your Rights and Requests
You can request that we:
- Provide a copy of the personal information you’ve shared with us (where reasonable)
- Correct inaccurate information
- Delete certain information (subject to legal and business recordkeeping requirements)
To make a request, contact us using the method below.
9) Third-Party Links
Our site may include links to third-party websites (maps, reviews, social media). We are not responsible for the privacy practices of those websites.
10) Children’s Privacy
Our services are not intended for children under 13, and we do not knowingly collect personal information from children.
11) Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
12) Contact Us
Nooga Pool Services
Serving Chattanooga and surrounding areas
Phone: 423-414-4386